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Customer Relationship Management

Customer Relationship Management is about managing contacts and customers at all stages for a business. With growing popularity of CRM solutions, it is inevitable these days to do without a good Customer Relationship Management Solution for any size of businesses.

Businesses across the globe have understood the customer relationship cycles and the importance they carry for growing and developing them ahead for consistent growth. From pre sales, marketing campaigns, proposal and opportunity tracking, service rendering, product deliveries, customer support – all functions for managing customers today need automation through a good CRM solution.

OTS helps businesses in providing consulting, implementation and integration in solutions based on,         

        


OTS has expertise and talent in providing robust and scalable CRM solutions. Our expertise can be seen as (not limited to),

  • Doing gap analysis and suggest the appropriate solution depending on size, requirements, infrastructure etc. 
  • Customize forms and add new input fields as per requirements. 
  • Change functionalities and add customer centric workflow. 
  • Adding detailed drill down components for business intelligence and dashboards.
  • Adding custom drilled down data reports for more visibility of complete organization data. 
  • Implement and deploy complete solution at premise of customer

 

Training and helping in learning the newly implemented solution 
 

OTS solutions have engineers and consultants with expertise spread across many verticals and industries. We can help customers with our consulting approach in understanding the exact requirements, finding the most suitable solution and create solution stack to support the ongoing and ever changing needs in the CRM domain.

 

To inquire more about our CRM Solutions, feel free to contact us or email us at sales@otssolutions.com

 

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