As the technology races ahead, it is apparent to product development companies that support and maintenance is a critical activity for any product. This includes version upgrades, customization, code maintenance, enhancement and other changes, which have to be made quickly and effectively while maintaining the quality of the product.

OTS understands the necessity of skillful management of product throughout its lifecycle and therefore it is offering "Product Management" model. This model is ideal for the software product companies whose main focus is on Product sales and marketing. We plan and help our clients in managing and maintaining their products' cumbersome and daily increasing needs to be competitive in the market.

The Challenges

Outsourcing support and maintenance functions is still a perilous activity fraught with complexity, unseen dangers and many traps for the unwary. However, like all such exercises the potential rewards are staggering. Some of the potential pot-holes to be negotiated while deciding to outsource support and maintenance functions for a product are:

	Knowledge transfer
	Sharing of responsibility in remote management
	Fear of placing paying clients in the hands of outsourcing vendors
	Service Level Agreements
	Adherence to quality standards
	Managing social and cultural difference and,
	Language incompatibility

Why outsource your own product under this model?

Cost Efficiency: Once you start marketing the product it is required to control the expenditure on development activities.

To improve Business Focus: Ultimate aim is to market the product and outsourcing of product development and maintenance allows you to focus more on sales and marketing of the product.

Value Additions: Outsourcing to the third party gets you value additions strategically, technically and in marketing point of view.

To share the risk: The development partner equally shares the risk in the experiment.

To accelerate and re engineering benefits: Outsourcing of the software maintenance and support accelerates the re engineering and porting benefits in the long term.

The major phases we cover in Product Management @ OTS

OTS provides you the ability to ramp up the software development efforts temporarily as well as cost effectively thus helping to have competitive advantage. With our huge experience in this area we have developed solid process, reporting mechanism, bug tracking and configuration management at our offshore software development centre to facilitate effective product management service. The major services included in this delivery model are:

Product Planning: OTS analysis the complete product, suggesting the missing features and simultaneously evaluates the potential of the product in the market.

Product Customizing and implementation: OTS customizes your products as per the need of specific clients and implements these changes successfully.

Product maintenance: This includes code maintenance, bug identification and configuration. OTS also supports you in re engineering, migration to different technology or porting to different operating systems.

Product Enhancement: With our experienced manpower we can systematically perform feature up gradations, adding new functionalities or designing new interfaces or developing new modules etc.

Version management: With the help of our research team and QA engineers we help our client in managing version releases and code enhancements etc.

Product Testing: With our world class infrastructure and an exclusive QA team we deliver product testing services for software products and its new releases. We offer result oriented testing service along with an aggressive reporting method. OTS has an extensive experience in using various testing tools for various software products.

Technical Support: With a large pool of technical manpower, past experience and the need of our existing and long term clients motivated us to offer 24X7 technical support services to software products. At OTS we understand the importance of the post sales technical support to the customer and hence we offer 365x24x7 technical support services to our clients and their customers.