Business Solutions

Solutions

Customer Relationship Management (CRM)

Overview

Whether you are selling to businesses or consumers, it is important for an organization to track the sales process and relationships with its customers. The sales and customer relationship data helps the companies to form and change strategies making more informed decisions.

Since evolution of business software, customer relationship management software has become an important part of software investment for any company. It gives transparency, process automation and real time tracking on the performance of most vital departments of any organization.

OTS offers solutions that cater and extend to all the aspects of managing the sales and customer relationships through a single software platform. We have invested in forming a team of experts that come with background of business understanding and sales processes matched with their technical abilities to tailor the customer relationship management (CRM) solutions as per the needs of the client.

Offerings

OTS offers CRM solutions that cater full range of requirements in pre sales operations like leads, contacts, opportunities, products and quotations; post sales operations like inventory, sales orders, work orders, service management, customer feedback, support tickets, project management etc. OTS has helped many of its clients by modifying and providing CRM solutions through these platforms,

Microsoft CRM

Microsoft offers Customer Relationship Management (CRM) under its dynamics offerings. OTS has had multiple instances where we have customized and implemented the solution as per the client needs and industry they cater to.

vTiger CRM

vTiger is an open source flavor of Customer Relationship Management (CRM) software that is mastered by OTS to offer solutions on top of the standard architecture provided by default.

Contact us to know more about our offerings in Business Solutions.