Tag Archives: artificial intelligence

  • AI in Improving Customer Experience

    The Role of AI in Improving Customer Experience

    The Role of AI in Improving Customer Experience

    A lot has been said about artificial intelligence. In today’s world, you cannot ignore it. Big data has enabled organizations to boost AI. As a result, the AI has managed to improve customer experience. The clients are the most critical entity of any business, and therefore as a business owner, you have to figure out all the ways of making your clients happy. In this article, you will get to understand the role of AI in improving customer experience.

    1. Full-time customer service.

    Every client needs convenient customer service at all times. When a customer has any problem, he or she requires it to be solved immediately, whether it is during the day, or very late at night. Due to that reason, companies are aiming to offer 24-hour support all year round. There is artificial intelligence enabled devices called chatbots which are efficient and can provide 24×7 customer support, unlike human beings.

    2. Reduction in waiting time.

    The use of AI helps companies to streamline the calling process. Whenever customers call, they can be arranged according to priorities and types of issues. Clients with specific problems are directed to agents who can easily and quickly deal with them. However, in case a client has a general query, the bot forwards it to any available agent. Therefore, clients do not need to wait for long on the line, and they end up being satisfied.

    3. Building customer relationships.

    If you are looking for brand loyalty, building customer relationships is essential. The advantage is that human beings have limitations which can be resolved by AI. Human beings may forget to update the clients on changes and updates on your brand. Incorporating AI ensures that your clients receive emails and SMS informing them of any changes made. As a result, clients feel valued and end up being loyal to your brand.

    4. Personalized client interactions

    Chatbots are virtual agents that analyze historical data and come up with real-time information that is used by human agents. The information helps the human agents to be spontaneous and come up with an experience that is specifically customized for the client. Additionally, the client will be happy and content because his or her needs are being put into consideration by the company. During your mobile app development, ensure you insert chat functionalities so that your employees can communicate with the clients on a personal basis. Brand loyalty increases.

    5. Offering future opportunities.

    Data crunching generates results to be used in the long term. Companies can analyze historical trends to predict future trends. Making use of machine learning and natural language processing data helps companies improve their products, services, and manage to reach the perfect target customers.

    6. Omnichannel integration.

    Nowadays, clients can reach companies using various channels- social media, website, mobile apps, and emails. Make sure you integrate the information from these multiple channels, so that customer experience is improved. A good example is a client who calls a company and leaves a message on the social media page. The agent should be able to get the data from all channels in an integrated manner. Many people are using smartphones, therefore, during mobile app development, you should consider making your company application to support all AI functionalities. The purpose of AI is to offer Omni channel support to the agents.

    7. Repurpose historical data.

    Companies try hard to collect data from all avenues; operations, marketing and customer behavior. In the past, such data used to be thrown away since people did not know what to do with it. With AI, businesses can get a great view of the clients hence improve CX.

    Conclusion

    AI is slowly proving its importance, but it will take a long time before most people ultimately accept it. When a new technology is launched, there are always people who are skeptical. What you need to understand is that AI is here to stay, and to gain an edge over your competitors, you need to incorporate it.

  • Artificial Intelligence

    How will Artificial Intelligence change our lives in next 5 years.

    Artificial Intelligence: A Boon for Web App Development

    Despite worries of a Skynet- or Hal 900-like artificial intelligence rising up against humanity, AI is becoming a part of our everyday lives. This is particularly true of the business sphere. Many firms already use AI algorithms to process big data and automate simple tasks. And the trade dispute between the United State and China is highlighting the importance of artificial intelligence in commerce. In this article, we will explore the important ways AI will change the way businesses operate between 2018 and 2023. Within the next half-decade, AI will…

    Become Practical for the First Time

    First, the once science fictional will become increasingly affordable. That means that more and more tech startups will use AI to both streamline their workflow and increase their margins.

    But the change will be subtle, almost too subtle to notice. At least at first. Many of these AI innovations will be compatible with existing infrastructure, meaning that the change will be slow, and yet impactful.

    That raises a question: how will your business incorporate AI into its existing systems? And, perhaps more importantly, what systems will you use? Ideally, your firm will do its due diligence in finding the right systems. Be aware that there will be a wealth of new automation tools coming out in the next five years. Be on the lookout for ones that will be particularly useful to you.

    It will…

    Not Do Away With Work, but Make It More Productive

    There has been a kind of moral panic with regards to AI potentially replacing human workers. But the history of automation teaches us that for every job replaced by technology, new ones take their place. In the short term, there is not a threat of human workers being completely overshadowed by robots. Blue-collar -and some white-collar- workers will be pressured, but re-training in hi-tech can alleviate some of this.

    Your firm should have a robust training system in place for educating workers about how to use and fully utilize AI. Otherwise, you risk paying a premium for talent that is already familiar with the system you use. Reducing the tedium of simple yet repetitive tasks. This allows workers, management, and ownership to focus on big-picture tasks that can’t be automated.

    In the next five years, AI…

    Won’t Be Perfect

    It may not come at you with a sawed-off shotgun on a motorcycle, but artificial intelligence will have flaws. Humans are still in the early stages of practical AI. Autonomous cars sometimes crash. Data isn’t always presented in an intuitive way. And some of Whole Foods’ woes came from an automated delivery system that was faulty. During the next five or so years, some major kinks will have to be worked out of administrative AI.

    In terms of your company, it will pay to have an in-house professional -or team of professionals- who can fix, debug and improve on AI systems. Failing that, make connections with companies who can train your employees to use these systems in a cost-effective way.

    Lastly, new AI will…

    Revolutionize Mobile App Development

    We are already seeing automated customer support bots integrated into apps. In addition, digital assistants are taking some of the legwork out of everyday operations. More importantly, AI will make user interface more friendly and also provide customer data trends. These data trends will allow managers and owners to make better-informed decisions in response to consumer demand.

    The science of mobile app development will be both quantitatively and qualitatively improved. All this because of the introduction of machines capable of learning. Firms should appreciate the magnitude of this shift in app development and prepare for it by seeking out the most innovative systems.

    AI’s Promising Short-Term Future

    In sum, it would be foolish to ignore AI as the most promising development in web app development and information technology. Just as politicos are pressuring the United States government to invest in AI, we advise you to reap AI’s potential dividends by preparing for its homecoming.

  • Artificial Intelligence

    Top Trends of Artificial Intelligence (AI) in the Workplace

    5 Trends of Artificial Intelligence (AI) in the Workplace

    There’s no avoiding artificial intelligence. From devices like Alexa in many homes, to mobile apps and and marketing – AI already has a place in everyone’s daily life. And business is no exception, as AI is already being used to make better decisions and utilize data. Here are a few AI trends you should be aware of for your business.

    1) Artificial Intelligence Takes on Big Data

    Businesses are starting to make decisions by studying excessive data from a wide range of sources. Because of this, algorithms and real-time methods have been used to break down this data and help businesses use it quickly.

    AI helps in this space by breaking down the data to create predictive analytics. Then, artificial intelligence goes a step deeper, and uses machine learning and deep learning to improve the predictive analytics. This will allow businesses to give their customers the precise experience they’ve been looking for.

    2) Voice Assistants

    If someone argues that AI is being exaggerated, ask them how familiar they are with Alexa and similar devices. These are the most common examples of AI.

    And now, they’re making their way into the workforce. Digital assistants that can make use of voice commands are slowly going to become commonplace in the office – as they’ve already become commonplace in the home. For example, nearly half of the mobile applications on the market can process voice commands. It is only a matter of time before business applications can do the same. Business will be able to improve as employees can have more complex interactions with the applications they use the most and the data that’s most useful.

    3) Reshaping Mobile App Development

    Because AI can process data in more complex ways than ever before, the mobile app development space will undergo a complete transformation.

    Mobile users are seeking a custom, personalized experience – and many companies are able to provide it for them. This means the remaining businesses must make use of AI to provide a personalized experience on their mobile application in order to stay competitive.

    To reach this goal, the role of the mobile app developer will change. This used to be a job of coding applications to conduct specific functions. Now, a mobile app developer will work with AI so that it can process data, improve organically, and learn from users. AI will reshape the way businesses approach applications, and the hiring of those who will work on these applications.

    4) Automation via Robotics

    There’s a process called Robotic Process Automation. What it does is make use of AI to complete repetitive tasks at huge volumes. This can be anything from a simple business transaction, to processing and presenting data.

    Using this system saves a business both time and money. This is because Robotic Process Automation can complete the assigned task quicker than any employee, and more accurately. In order to stay competitive, businesses will have to implement this system and use the money that is freed up to invest in other business strategies.

    5) AI Will Actually Create New Jobs

    When people hear about AI in the workplace, they immediately translate this into robots replacing humans and taking over the job market.

    On the other hand, AI will actually create new jobs. Not only does it put computer scientists in high demand, but it requires new positions in order to run the AI. These positions include engineers, accountants, retail analysts, and more. People will be needed to train others on how to use AI. People will be needed to prepare and organize the data for the AI to process.

    So, the problem is not that AI will wipe out jobs. It will create new jobs, and organizations will face the challenge of finding candidates who can take on these responsibilities.

    It’s no secret that AI is going to continue to build its presence in the workplace – just as it has in the home. While the consumer sees things like Alexa and mobile applications that accept voice commands as normal, they will soon see this type of technology as normal in the office, too. This will reshape the role of developers, and create new positions that companies will have to fill. While this will be a big challenge for businesses to take on, the potential rewards are limitless.

  • Chatbot

    How Chatbots Are About To Change Communication

    How Chatbots Are About to Change Communication

    Chatbots, computer programs that simulate conversations, are revolutionizing the way businesses communicate with their customers. With revenues measurably increasing and customer loyalty strengthening, they are becoming an integral part of business operations.

    What are Chatbots?

    They are one type of artificial intelligence delivered through a software application for the following purposes: task performance, learning, financial transactions, shopping, problem solving, etc. They are activated by natural language input via text or voice. Cloud computing is the primary category of Software as a Service (SaaS) and offers dependable language functioning. A third party hosts the app that is available to customers over the Internet.

    Brief History of Artificial Technology

    Chatbot Development started in the 1960s. The first one, ELIZA,was designed by Joseph Weizen, MIT professor. Later, it influenced gaming in the 1980s. In 2009, China had a more sophisticated version, WeChat.

    Chatbot Development is easier to implement because of open source code. Slack and Telegram are examples of bot technology.

    Case Studies for Intelligent Agents

    Facebook’s 33,000 Bots Maximize User Experience
    Facebook”s Messenger have helped costs increase beyond projections. Bots provide FB with an understanding of how consumers use brands and content. Since 2007, Your text to link…Facebook’s bots have handle sales and customer service.

    Sephora’s Pioneering Tech Move Upgrades Options

    Sephora is the first cosmetics retailer to use bots. The Sephora Reservations Agent books appointments and the Sephora Virtual Artist uses photos to match Sephora’s vast offerings. Sales and books have increased over 10 percent.

    SnapTravel Bets Six Figures for Bot Technology

    Investors gave $8 million to the hotel booking venture that uses SMS text and Messenger. Hotel bookings increased $1 million in less than 12 months largely due to Messenger bots.

    Tommy Hilfiger’s Digital Commerce Reflects Customer Expectations

    Hilfiger saw almost 90 percent return rate for customers choosing to engage with a bot. TMY.GRL was Hilfiger’s first attempt in the specialized arena. Via Faxebook’s Messenger, TMY.GRL uses personalized options that demonstrate an understanding of the level of engagement customers expect.

    Discrepancies in Dialogue

    Intelligent agents do have drawbacks. Researchers have found that profanity and shorter messages mark the conversations between people and agents. Discrepancies in content and quality are also noted.

    Educational Application for Conversations Agents

    The possibilities for conversation agents are limitless. In classrooms all over the world, teachers are employing Intelligent Tutoring Systems (ITS) to maximize learning. ITSs adapt to individual learning. Furthermore, in an Open Learner Model, the system reveals the user’s knowledge.

    Self-directed learning is a preferred method. If you are trying to learn a language, it can be challenging. Foreign Language Learning (FLL)addresses the typical hindrances such as time restrictions, practice opportunities among classmates and even shyness.

    However, Your text to link…Language,Learning & Technology reported, “They are generally felt more comfortable conversing with the bots than a student partner or teacher.” Chatbots give students the chance to study virtually on their own time.

    The Future of Bot Technology

    Gartner predicts that 85 percent of engagement will not happen between person to person. Completing forms on a website has become obsolete. Instead companies in finance, banking, human resources and even the legal field will offer a variation if GWYN, Gifts When You Need. GWYN uses an IBM platform like Watson to help you pick the perfect gift. She gets smarter based on previous purchases.

    Automated messaging is one of the hottest innovations in the artificial intelligence space. Accurately interpreting consumer habits is not easy. Being able to peek inside the customer’s lifestyle to come up with the next big thing is invaluable.

  • keys for succeeding with artificial intelligence

    There are 5 Keys for Succeeding With Artificial Intelligence in 2018

    5 Keys for Succeeding With Artificial Intelligence in 2018

    The most optimistic supports of AI believe it will eventually help to solve climate change, prevent car accidents, and improve everyone’s daily life.

    While AI may not get that far in 2018, it’s sure to become a bigger part of your company. Over eighty percent of Fortune 500 CEOs say AI is very important to their organization’s future.

    To help your company have success with AI in 2018, here are five things you should keep in mind:

    1) Don’t be Resistant to Change

    Many people, and that includes business leaders, hear AI being mentioned and immediately shift their thoughts to science fiction and fantasy worlds. However, AI is really here – and it’s time to start recognizing and implementing it. If you’ve used products like Siri or Alexa, you’ve used AI. Now that computers are stronger than ever, we can start using products like these for business. So the most important thing is to recognize that AI is here, and you should start planning for how it can impact your business.

    2) Combining AI with Cloud Computing

    As a company begins to implement AI, they’ll also need to improve their cloud computing. This is necessary to optimize the infrastructure and processing that supports the artificial intelligence. For example, the amount of data that needs to be stored for the AI to know all combinations of the human senses or how to process algorithms is too much data to be stored on company computers. This will require many companies to make big investments in cloud computing. What’s important here is to recognize that the two go hand-in-hand, and if your company is ready to make the leap to AI, it needs to have strong cloud computing behind it.

    3) Personalizing Mobile App Development

    AI is completely changing the ways we interact with mobile applications. For example, take Taco Bell. You might imagine their app would have the menu of the nearest restaurant so you can place your order. Thanks to artificial intelligence, it’s much more user-friendly than that. Instead, they released TacoBot. This app uses artificial intelligence to recommend personalized orders based on your previous purchases and current events. This is great progress in mobile app development, as the app is now able to think for itself to decide what you would enjoy. Business leaders need to be aware that customers will be expecting very personalized experiences because of AI.

    4) Improving Software Development

    While AI will help to personalize mobile app development, it will help to make software development a quicker process. This will be done by making use of AI technologies like machine learning, deep learning, language processing, and business understanding. Believe it or not, when machine learning and deep learning are mastered, AI will be able to complete software development on its own. As this progress continues, coders will focus less on programming rules into an application or software, and more on programming the application to learn on its own to improve. So keep in mind that AI will eventually have the power to design software on its own, and your IT team will need to know how to start programming under these conditions.

    5) Its Already Happening

    Some industries have already begun to implement AI. For instance, AI is already making strides when it comes to media. A leading audio company that has the largest reach on radio and television in the United States uses AI to process, review, and update audio information almost instantly. This should tell you that AI is here to stay, and it’s time to see how it can help your business. If your competitors are already implementing it, or are at least looking into the possibilities, lagging behind could cause a serious issue for your business.

    As we’ve watched technology grow over the years, we’ve seen people be cautious about computers, to them being on every desk in every office in the world. AI will likely have the same future, as we are now uncertain about what will soon be standard. But if you keep the five points above in mind, you’ll be sure to be on point with your AI integration.

  • artificial intelligence

    What is the future of artificial intelligence in software?

    What is the future of artificial intelligence in software?

    If you’re a C-level executive at a company, you’ve been paying attention the rise in news coverage about artificial intelligence and the impact it could have on software development in various industries. From healthcare to manufacturing, security and banking, the technology will revolutionize the way that humans interact with its own creations.

    But how will AI influence software in the next few years? Is this something that you should consider? Is it even worth discussing?

    It turns out that not paying attention to AI may prove detrimental to you and your business. Below you’ll find a few ways that this technology can improve your business, but only if you’re willing to take the risk of integrating it into your business plan.

    Mundane Tasks Will Become Automated

    Startups generally have an issue when it comes to finding people to operate mundane processes, especially in accounting, shipping and receiving, and inventory. This is because startups don’t have a lot of money for staff and need to find ways to streamline their processes.

    AI in the future, and even now, can handle most of these mundane processes; they can also do it at a fraction of the price of actual human employees. With better accuracy, a faster timeline, and other factors, AI is a great option for startups who need an extra hand in these endeavors.

    But while this may send a signal to business professionals that their work is not valued, the opposite is true; automating mundane tasks frees up employees to become more creative, work on more complex problems, and even come up with new services and products. In the future, this creativity will be a cornerstone of the business world and will be thanks, in part, to AI stepping up to do mundane tasks.

    Chat Bots Will Change Retail Consumer Engagement

    You’ve no doubt heard of chatbots and how they’re changing retail consumer engagement, especially at the e-commerce level. With more and more consumers shopping online, these chatbots, which are supported by AI software, are a crucial part of growing an online retail business.

    What you may not know is that with the evolution of AI comes the evolution of chatbot software. In due time, your company may be able to use these bots to solve customer service complaints ranging from refunds to shipping issues; these bots will be able to communicate with bots from shipping companies, freeing up your staff to focus on larger issues.

    But if that’s not enough, the feedback gained from using this AI software will be incredibly useful to your business. If a line isn’t faring well or a shipping partner isn’t pulling its weight, the chatbot interface will be able to give you an intimate understanding of the problem. The chatbots may also be used for social media marketing purposes, including special sales and promotions, and the feedback from these events may also indicate when and how is the best time to reward loyal clients with promotions at your business.

    Learning Software Will Revolutionize Manufacturing

    AI has already begun to take on a larger role in manufacturing; this is visible particularly in the car manufacturing sector. But what if, in the future, AI could handle more assembly projects? What if AI could build smart home devices, phones, electronics, and even homes, all without human interference?

    It’s a possibility. Recent developments in the sector have shown that AI is using machine learning to become faster and more efficient in the manufacturing process at all levels, from small products to large-scale projects.

    What this means for startups in the future is that AI software will be able to learn how to create new manufacturing processes. Humans will always supervise these processes, but it enables employees to design and implement new systems that AI would be responsible for as part of its tasks for day-to-day operations. It also enables human employees to use their creativity to build new services and products.

    Integration in All Industries

    The future is looking at AI integration in all industries through different software. From healthcare to technology, banking to government, the software that is powered by AI will enable small businesses and startups like yours to thrive in a more competitive and equal playing field. In fact, this evolution has already begun, especially in the American healthcare system.

    You will find that as AI software continues to develop, you will have a variety of resources that have never been offered before. No matter what industry your company is doing business in, some part of your business operations will be operated by AI. The more comfortable you become with technology becoming a large part of your business, the better your company will fare.

    Artificial intelligence is not the only software development that is taking the business sector by storm; other technologies, such as blockchain, cryptocurrency and others are becoming more mainstream. But AI is consistently the foundation that all other technologies are being used, and it’s more important than ever that you, as a business professional, learn how to use it effectively. Now is the best time for you to take a good hard look at AI and see how it can benefit your business now and in the future.