Tag Archives: chatbot development

  • Chatbot

    How Chatbots Are About To Change Communication

    How Chatbots Are About to Change Communication

    Chatbots, computer programs that simulate conversations, are revolutionizing the way businesses communicate with their customers. With revenues measurably increasing and customer loyalty strengthening, they are becoming an integral part of business operations.

    What are Chatbots?

    They are one type of artificial intelligence delivered through a software application for the following purposes: task performance, learning, financial transactions, shopping, problem solving, etc. They are activated by natural language input via text or voice. Cloud computing is the primary category of Software as a Service (SaaS) and offers dependable language functioning. A third party hosts the app that is available to customers over the Internet.

    Brief History of Artificial Technology

    Chatbot Development started in the 1960s. The first one, ELIZA,was designed by Joseph Weizen, MIT professor. Later, it influenced gaming in the 1980s. In 2009, China had a more sophisticated version, WeChat.

    Chatbot Development is easier to implement because of open source code. Slack and Telegram are examples of bot technology.

    Case Studies for Intelligent Agents

    Facebook’s 33,000 Bots Maximize User Experience
    Facebook”s Messenger have helped costs increase beyond projections. Bots provide FB with an understanding of how consumers use brands and content. Since 2007, Your text to link…Facebook’s bots have handle sales and customer service.

    Sephora’s Pioneering Tech Move Upgrades Options

    Sephora is the first cosmetics retailer to use bots. The Sephora Reservations Agent books appointments and the Sephora Virtual Artist uses photos to match Sephora’s vast offerings. Sales and books have increased over 10 percent.

    SnapTravel Bets Six Figures for Bot Technology

    Investors gave $8 million to the hotel booking venture that uses SMS text and Messenger. Hotel bookings increased $1 million in less than 12 months largely due to Messenger bots.

    Tommy Hilfiger’s Digital Commerce Reflects Customer Expectations

    Hilfiger saw almost 90 percent return rate for customers choosing to engage with a bot. TMY.GRL was Hilfiger’s first attempt in the specialized arena. Via Faxebook’s Messenger, TMY.GRL uses personalized options that demonstrate an understanding of the level of engagement customers expect.

    Discrepancies in Dialogue

    Intelligent agents do have drawbacks. Researchers have found that profanity and shorter messages mark the conversations between people and agents. Discrepancies in content and quality are also noted.

    Educational Application for Conversations Agents

    The possibilities for conversation agents are limitless. In classrooms all over the world, teachers are employing Intelligent Tutoring Systems (ITS) to maximize learning. ITSs adapt to individual learning. Furthermore, in an Open Learner Model, the system reveals the user’s knowledge.

    Self-directed learning is a preferred method. If you are trying to learn a language, it can be challenging. Foreign Language Learning (FLL)addresses the typical hindrances such as time restrictions, practice opportunities among classmates and even shyness.

    However, Your text to link…Language,Learning & Technology reported, “They are generally felt more comfortable conversing with the bots than a student partner or teacher.” Chatbots give students the chance to study virtually on their own time.

    The Future of Bot Technology

    Gartner predicts that 85 percent of engagement will not happen between person to person. Completing forms on a website has become obsolete. Instead companies in finance, banking, human resources and even the legal field will offer a variation if GWYN, Gifts When You Need. GWYN uses an IBM platform like Watson to help you pick the perfect gift. She gets smarter based on previous purchases.

    Automated messaging is one of the hottest innovations in the artificial intelligence space. Accurately interpreting consumer habits is not easy. Being able to peek inside the customer’s lifestyle to come up with the next big thing is invaluable.

  • IT service management

    AI and chatbots: Driving the future of IT service management

    AI and chatbots: Driving the future of IT service management

    AI is an evolving technology that is gaining mainstream attention by technologists and analysts on how it is shaping up to enhance more services in the future. The IT Industry Council indicated guidelines on how to secure the use of Artificial Intelligence, as it encouraged the participation of the public and the private sector to form partnerships for innovation, investment, Education, and scalability of the future workforce.

    IT Industry Council has estimated that the U.S AI market will reach $40 billion in 2020, with a possible generation of $60 billion productivity improvements on an annual basis. In a Gartner report of 2017, the author stated that conversational and chatbot AI platforms had allowed the creation of service delivery channels for the government. These channels are being looked into by the government CIO’s to determine their roles for more opportunities to be identified.

    Implications of AI for IT service management

    One can easily think of chatbot development and AI as augmented intelligence. This kind of human intelligence is not here to replace humans; it is here to help people deliver quality services both internally and externally.

    AI is looking to disrupt three key areas of IT service management (ITSM)

    Point of entry

    Chatbots that are AI driven will automate ITSM solutions to correctly interpret requests and incidents. Different route requests and scenarios will be learned by the chatbots to the right back-end process. AI will be equipped with a deep decision path that will direct inquiries to the solution with minor faults.

    Chatbots powered by AI can identify the requester, profile them and route inquirers who are regular clients to an agency to the solution desired, saving enough time for the ITSM.

    Back-end processes that are automated

    AI can identify requests, recognize patterns and provide unlimited amounts of possible solutions to different scenarios. AI will gather the requests coming in and use integrated technology to automate the troubleshooting process until the problem is resolved.

    Knowledge management

    Databases that have trustworthy solutions will be accessed by AI solutions over time. AI will learn the organizational patterns for it to efficiently resolve issues. Not only will AI provide answers to the IT queries, but it will provide tips on training for analysts and end-users. The database will be updated consistently with relevant data, based on the new problems and their solutions.

    The path to AI

    When AI is successfully integrated to business and government agencies, there will be a lot of money saved and an increase in the service management and service desk capabilities. It has been documented by Deloitte Insights that automating tasks that have been placed on a routine by computers will free up approximately 96.7 million government labor hours on an annual basis, saving approximately $3.3 billion. Some of these tasks include using messaging apps to push important information to employees, reduce backlogs of service requests and help agencies identify trends in big data.

    For this to happen, an automated infrastructure needs to be set up to connect the entire silo network. The foundation of AI will be administered when these tech operations are merged.

    Integration

    ITSM, security, contracting solutions, procurement solution, and operation analytics should be integrated with this connected and automated infrastructure, to gather new information, identify solutions and send data that will provide sufficient responses to inquiries on events through the ITSM.

    Business process management

    The workforce needs to be looked into differently when planning for augmented intelligence. Employees need to be trained by their companies or agencies on how to manage chatbots and chatbot development, how to become knowledgeable of the agencies operations, and on how to be more diverse in the technological know-how of their organizations.

    All professionals of ITSM need to understand how security works, for instance, impersonation. Future jobs need the management of automated tasks in departments, as AI becomes a crucial business process.

    Future uses of AI

    When you look at ITSM of companies like Facebook, AI is being used to provide exceptional services that help the society. For instance, Facebook is using pattern recognition algorithms to identify texts that suggest that someone is suffering and they are considering suicide. The algorithms are trained using previous posts to identify the language that contains contexts that show signs of risk. Once the comments o posts are identified, an alert will be sent to the human review team who will suggest immediate help to the subject. Trials are being conducted in the US; if it is successful, other countries will adopt this AI capability.

    Conclusion

    Businesses in our current times expect results within seconds. AI and its branch of augmented intelligence will bring about efficient services and cost savings to businesses. If you start to deploy an AI-enabled infrastructure, you will reap the benefits of ITSM effectiveness and workforce satisfaction.

  • chatbot development

    How Chatbot development is changing the user experience for the better

    Chatbot development is changing the user experience for the better

    Mobile applications have been increasing for the last few years, and their power has advanced in ways the common man couldn’t have imagined. But the trend is now shifting to a new form of technology known as chatbots. With chatbots, the world is rapidly migrating from graphical user interface to conversational user interface. Chatbots are completely changing the way we interact with applications; we can chat or talk to them as friends.

    Apps Vs. Chatbots

    The major difference between a mobile application and a chatbot is the user interface (UI). A chatbot is a type of a conversational user experience (UX) that is set to affect our lives prominently. Chatbots use simple UX models to provide solutions to different day-to-day tasks. A chatbot development represents an interactive service that provides a conversional experience. The innovation of chatbots is one of the latest evolution points in the world of technology.

    There is a high likelihood that chatbot development will be replacing mobile applications in the near future. The ability to understand the use and give an instant response or perform the appropriate action by request makes chatbot development the next big thing in mobile technology. The conversational interface that is chatbots is designed to mimic real-world human conversation; it’s more human, meaning that users will be able to identify with it resulting in better customer experience quickly.

    Chatbots Are Changing UX/UI

    Chatbot development has really changed UX and UI as we originally knew them. When you compare the UI and UX designs of other applications to that of chatbots, you will see massive differences. Chatbots can interact with the user like a real person and are simplified but have a given level of artificial intelligence in them. That is why they are able to interact with people. That way, businesses can improve their services and build trustworthy relationships with their customers.

    Works Naturally

    The major purpose of a UX is to make chatbots work in a natural manner. Chatbots must interact like real humans but need to be always ready to help, and they should be a bit smarter than humans. That’s the ideal situation, but we are not there yet.

    However, chatbot development will keep evolving, and with advancement in Artificial Intelligence, they should be able to work naturally in the near future. In mobile app development, developers must think of ways of accommodating chatbot technology in their applications as well as other software development efforts. It’s the future of UI.

    Offers Options, Tips, and Suggestions

    Many users start conversations with chatbots but don’t really know what to say. If these users are left on their own, confusion takes over. Chatbots, through artificial intelligence, give users options, tips, and suggestions on what you may be needing assistance with. This helps with keeping the conversation going on without any form of confusion and, in turn, improves the user experience.

    Personalization

    When offering customer service, chatbot development provide a high degree of personalization. Chatbots are AIs and are designed to learn from every experience enabling them to offer solutions that focus on each individual. Chatbots are able to use the customer’s specific needs and taste to create unique user experiences for each person.

    24/7 Availability

    The habits of the consumer have changed. The modern consumer doesn’t expect his/her shopping hours to be restricted to certain times. We want immediate responses 24 hours, seven days a week. The consumer just wants you to be there, and chatbots have really made that easy. Anytime a customer feels like he/she needs some sort of clarification, they can always engage the chatbot development no matter what time of the day it is, which really improves customer service.