The innate problem with POS solutions is that they are not created equal. Some offer more features, while other offer too many. This can make that final decision concerning what POS to purchase into one of the most difficult ones you might ever make.
Let’s explore some of the must-have qualities your POS might need to have before you finalize your choice.
1. Your POS System Should align with How Your Business Works
The first trait you should look for in a POS solution is the fact that it aligns with the way your business currently operates. It should be designed to be implemented with minimal training.
This isn’t to say that a POS cannot offer advanced features. If your business needs these features, then it should allow them to be used optionally.
The thing to understand is that your POS solution should only be as complicated as it needs to be for your employees and customers to interact with it.
2. Appropriateness for your Industry
Different POS software can be designed to be used with different industries. There are very few solutions designed to be used everywhere due to the specifics that various industries require.
Retail POS systems, for example, should include:
- The ability to enter custom discounts and coupons. Gift cards and other promotions should be included in this.
- Support for product-specific details like color and weight.
- Customer invoices for service like warranty work.
- An implementation of a customer loyalty program. This can be in the form of rewards or discounts.
To contrast this, hospitality industries such as restaurants need a POS that can:
- Allow for multiple check payments.
- Integrate some form of floor seating charts and assigned servers.
- Produce multiple receipts for separate parties.
- Track inventory based on ordered menu items.
3. Is It Reliable?
Reliability is the key when it comes to POS. Unreliable systems make for lost sales, which means that you earn less than you should.
Ensure that your POS can communicate over the Internet for maximum reliability. Seldom should a reliable POS solution be “cut off” when it uses the Internet.
A connection via the Internet will also help foster e-commerce sales and the like. This allows your POS to expand your ability to profit.
Stability is another factor in the reliability of a POS. Crashes do happen, but they should be limited to less than one time per day. This becomes especially important when you have to rely upon your POS to get customers in and out of your store during busy seasons like the holidays.
Is Your POS Solution Right For You?
If you have even one doubt about your POS solution, then it may not be the right one for you. The wrong solution puts your sales and business at risk.
Expert IT Consulting companies like OTS can provide you with IT solutions, retail software and POS software that meshes with the needs of your business. OTS will help your business succeed from a technology standpoint, be that with online retail or in a more conventional sense while tying in e-commerce.
Technology can push your business forward when you use it properly. When you’re ready to see what technology can do to increase your sales and minimize your hassles, contact us.